Senior Service Designer

Senior Service Designer

Site I_Love_Code Zenvia Mobile


São Paulo, Estado de São Paulo, São Paulo, São Paulo, BR

Zenvia Mobile


Tipo de Contrato

We’re looking for a candidate to fill this position in an exciting company. Create user journeys (zero touch, low / mid touch or high touch) using the principles of service design and build documentations (such as service blueprints, experience journey maps and process map) Plan and organize activities for the projects and services you will be involved Propose and research the best practices for service design discipline, collaborating with the design team Learn and understand the metrics of the platform with focus on experience (zero touch, low / mid touch or high touch), using all available data to understand the needs and pains of customers Convert insights into improvements in the journey of the user experience on their platform (zero touch, low / mid touch or high touch) Collaborate with designers, product managers, business analysts and developers in order to quickly validate and deliver a better experience (zero touch, low / mid houch or high touch) of the service. Proven experience as a Service Designer (of at least 2 years) with a demonstrated portfolio, including examples of products, services, processes or experiences and what/how was your contribution. Advanced English skills. Experience in transforming complex problems into simple and incredible experiences. Strong organization and planning skills. Ability to influence, negotiate and mobilize people. Experience planning and conducting research and testing product hypotheses with focus on usability metrics. Experience planning and conducting co-creation workshops and sessions. Have experience with agile methodologies in a start up environment. Appreciate working in groups, empathy and humility to lead discussions, break conflicts and shed light through numbers. Have an analytical view, concerned with the data behind the decisions. Be curious and studious. Hands on profile: talk to customers, users, steakeholders. Bachelor’s Degree or above in Design or related field.

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Paulo Rogério
Paulo Rogério 211 posts

Sou apaixonado por tecnologia e adoro criar aplicações desktop, web e mobile. Adoro aprender e compartilhar conhecimento, meu hobby é ajudar as pessoas.


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